CAREBLUEPRINT ASSOCIATES LTD

Terms and Conditions of Service

Last updated: 11/03/2026

Important - Please Read Carefully

These Terms and Conditions form a legally binding contract between you and CareBlueprint Associates Ltd. By commissioning our services, booking a discovery call, or downloading our free guide, you confirm that you have read, understood, and agreed to these terms.

If you do not agree with any part of these terms, please do not use our services.These terms should be read alongside our Privacy Policy and Disclaimer, both available at www.careblueprint.co.uk.

1. Definitions and Interpretation

In these Terms and Conditions, the following words and phrases have the meanings set out below:

"CareBlueprint", "we", "us", "our"

CareBlueprint Associates Ltd, a company registered in England and Wales under company number 17047628, with registered address at 424 Wold Road, Hull, HU5 5QD.

"Client", "you", "your"

The individual aged 18 or over who commissions our services and enters into a contract with us.

"Service"

Any assessment, monitoring, advisory, or related service provided by CareBlueprint Associates Ltd as described in these Terms and on our website.

"Assessment"

A professional suitability assessment of one or more care homes conducted on your behalf, resulting in a written suitability report and, where applicable, a personalised audio summary.

"Monitoring Retainer"

An ongoing subscription service providing regular on-site welfare visits to a care home where your loved one is already placed.

"Report"

The written suitability report and any accompanying audio summary produced by us following an Assessment.

"Loved One"

The individual on whose behalf you are commissioning our services - the person whose care home suitability is being assessed or monitored.

"Care Home"

Any residential care facility, nursing home, or similar setting being assessed or monitored under our service.

"Working Days"

Monday to Friday, excluding UK public holidays in England.

"Assessment Fee"

The fee payable by you for the Assessment as agreed at the time of booking.

2. About CareBlueprint Associates Ltd

CareBlueprint Associates Ltd is an independent social care professional-led assessment service. We help families make more informed decisions about care home placement for their loved ones by providing professional suitability assessments and ongoing monitoring services.

Registered name: CareBlueprint Associates Ltd

Company number: 17047628

Registered address: 424 Wold Road, Hull, HU5 5QD.

Website: www.careblueprint.co.uk

Email: info@careblueprint.co.uk

ICO number: C1887939

Our assessments are led by social care professionals holding a Masters degree in social research, with direct hands-on experience across several UK care homes. Where an assessment requires input beyond our professional scope, we work in partnership with licensed healthcare professionals including registered nurses.

We are an independent advisory service. We are not a care provider, a care home operator, a regulated healthcare body, or a statutory social work service. We do not provide clinical diagnosis, medical advice, or statutory needs assessments. The nature and limitations of our service are described further in Section 8 of these Terms.

3. Eligibility and Authority to Commission

To commission our services, you must:

Be aged 18 years or over

Be acting in good faith on behalf of your Loved One

Have the consent of your Loved One to share their personal and health information with us, or hold appropriate legal authority to act on their behalf - such as a Lasting Power of Attorney for health and welfare, or another form of legal authority recognised under English law

Provide accurate and complete information about your Loved One's needs, condition, and circumstances

By commissioning our services, you confirm that all of the above conditions are met. You further confirm that you have read and understood these Terms and Conditions and agree to be bound by them.

We reserve the right to decline to provide services to any individual without giving a reason, and to terminate a service engagement where we become aware that any of the above eligibility conditions are not met.

4. Our Services

4.1 Service tiers

We currently offer the following service tiers. Full details of what each tier includes are set out on our website at www.careblueprint.co.uk. The specific scope of the service you commission will be confirmed in writing at the time of booking.

Essential Assessment

An onsite suitability assessment of up to two care homes, assessed against your Loved One's specific needs and circumstances, with a written suitability report.

Comparative Assessment

An onsite suitability assessment of up to four care homes with individual written reports, a comparative summary, priority turnaround for hospital discharge situations, and a one-time welfare review eight weeks after placement.

Monitoring Retainer

An ongoing programme of onsite welfare visits every two months, written findings after each visit, identification of concerns, professional recommendations where appropriate, two on-demand concern visits per year, and direct assessor access by phone between visits. Subject to a minimum six-month commitment.

4.2 Home suggestion service

Where you do not have specific care homes in mind, or wish to expand your options, we can suggest suitable homes in your preferred location based on your Loved One's needs and circumstances. Any homes suggested by us will be agreed with you before an assessment visit takes place. Our suggestions are based on publicly available information and our professional knowledge of the sector. They do not constitute an endorsement of any particular care home.

4.3 Discovery call

Prior to commissioning a paid service, we offer a free 15-minute discovery call. This call is provided as a courtesy to help you understand whether our service is appropriate for your situation. It does not constitute a formal assessment, professional opinion, or advisory service. No Report will be produced following a discovery call, and CareBlueprint accepts no liability for any decisions made on the basis of a discovery call alone.

4.4 Service delivery timeline

We will use reasonable endeavours to deliver your Report within the timeframe agreed at the time of booking. Timeframes are estimates and may be affected by factors outside our reasonable control, including care home access arrangements and the availability of licensed healthcare professionals where their input is required. We will notify you promptly of any anticipated delays.

5. How a Contract Is Formed

A legally binding contract between you and CareBlueprint Associates Ltd is formed when:

You select a service tier and confirm your booking through our website or by email

We confirm acceptance of your booking in writing by email

You make payment in full as described in Section 6

These Terms and Conditions, together with your booking confirmation email and any written scope agreement, form the entire contract between us. No verbal representations made before or during a discovery call form part of the contract unless confirmed in writing.

We reserve the right to decline any booking at our sole discretion. If we decline your booking after payment has been received, a full refund will be issued within five Working Days.

6. Payment Terms

6.1 Payment in advance

Payment for all services is required in full before any assessment work begins. We will not commence any site visits, report preparation, or other work until payment has been received and confirmed.

6.2 Payment methods

All payments are processed securely through Stripe. We accept major debit and credit cards. We do not store your payment card details. Payment processing is subject to Stripe's own terms and conditions, available at www.stripe.com/gb/legal.

6.3 Monitoring Retainer payments

For the Monitoring Retainer, payment is collected once in 6 months in advance by recurring card payment through Stripe. By commissioning the Monitoring Retainer, you authorise us to collect payments every six months for the minimum six-month commitment period and beyond until the retainer is cancelled in accordance with Section 9.3 of these Terms.

6.4 Fees

Our current fees for each service tier are set out on our website at www.careblueprint.co.uk. All fees are exclusive of VAT unless otherwise stated. We reserve the right to change our fees at any time. Any change in fees will not affect a booking that has already been confirmed and paid.

6.5 Failed payments

If a Monitoring Retainer payment fails, we will notify you and attempt to collect payment again within three Working Days. If payment cannot be collected within five Working Days of the original due date, we reserve the right to suspend the service until payment is received. Continued failure to pay may result in termination of the retainer in accordance with Section 9.

7. Cancellation and Refund Policy

7.1 Cancellation before any site visit has taken place

If you cancel your Assessment before any site visit has taken place, you are entitled to a full refund of the Assessment Fee. To cancel, you must notify us in writing by email to info@careblueprint.co.uk. Refunds will be processed within five Working Days of receiving your written cancellation notice.

To qualify for a full refund, cancellation must be received before any site visit has commenced. A site visit is considered to have commenced once an assessor has arrived at the care home premises, regardless of whether access was granted.

7.2 Cancellation after a site visit has taken place

If you cancel your Assessment after one or more site visits have taken place - regardless of whether the written Report has been delivered - no refund will be issued. The Assessment Fee is non-refundable once a site visit has commenced.

This policy reflects the fact that a significant portion of our professional time and resources are invested in the site visit itself, including preparation, travel, the visit, and subsequent analysis and report writing.

7.3 Where CareBlueprint cannot complete an assessment - care home access refused

In the rare event that a care home refuses access to our assessor, we will take the following steps in order:

We will contact you promptly to explain the situation and discuss your options.

Where you agree, we will conduct an alternative remote assessment using publicly available information about the care home, including CQC reports, publicly available inspection data, and consultation with our professional network. A written report based on this remote assessment will be delivered to you.

If you do not wish to proceed with a remote assessment, or if you are not satisfied with the remote assessment as an alternative, and our assessor has already made a journey to the care home, we will refund 50% of the Assessment Fee within five Working Days.

If our assessor has not yet made a journey to the care home at the point of access refusal, a full refund will be issued.

We will use reasonable endeavours to secure access to all care homes included in your assessment before the visit date. However, as care homes are private premises, we cannot guarantee access and accept no liability for any loss resulting from access being refused.

7.4 Monitoring Retainer - cancellation before six months

The Monitoring Retainer requires a minimum commitment of six months from the date of the first visit. If you cancel the Monitoring Retainer before the end of the six-month minimum period, no refund will be issued for any fees already paid and any remaining monthly fees within the minimum period will become immediately due.

7.5 Monitoring Retainer - death or permanent move of Loved One

We recognise that circumstances can change significantly and unexpectedly during a Monitoring Retainer. If your Loved One passes away or is permanently moved from the care home being monitored during the retainer period, you may cancel the retainer with immediate effect by notifying us in writing. In this circumstance:

Any monthly fees already paid for visits that have not yet taken place will be refunded on a pro-rata basis within five Working Days of receiving your written notification.

No further monthly payments will be collected after the date of your written notification.

This clause applies whether the cancellation falls within or after the minimum six-month commitment period.

To notify us of cancellation under this clause, please email info@careblueprint.co.uk with the date of your Loved One's passing or permanent move and, where available, supporting documentation.

7.6 CareBlueprint cancellation

We reserve the right to cancel a service engagement at any time. If we cancel before any work has commenced, a full refund will be issued within five Working Days. If we cancel after work has commenced, we will refund a fair proportion of the Assessment Fee reflecting the work not yet completed, at our reasonable discretion.

8. Nature and Limitations of Our Service

8.1 Advisory service only

CareBlueprint Associates Ltd provides an independent professional advisory service. Our Reports constitute informed professional opinion designed to support your decision-making. They do not constitute:

A clinical diagnosis or medical opinion

A statutory needs assessment under the Care Act 2014 or any other legislation

A guarantee, warranty, or assurance that any care home is safe, suitable, or will meet your Loved One's needs

A regulatory inspection or CQC assessment

Legal or financial advice

The final decision about which care home to choose rests entirely with you. Our service is designed to give you a clearer, more informed basis for that decision - not to make it for you or to warrant any particular outcome.

8.2 Point-in-time assessment

Our Assessments reflect the conditions observed at the care home at the time of our visit. Care home staffing, management, standards of care, and physical environments can and do change. CareBlueprint accepts no responsibility or liability for any changes to a care home's standards, culture, or suitability that occur after the date of our assessment visit.

We recommend that families continue to visit care homes regularly and remain attentive to the well-being of their Loved One following placement, regardless of the outcome of our assessment.

8.3 Information accuracy

The quality of our assessment is dependent in part on the accuracy and completeness of the information you provide about your Loved One's needs, condition, and circumstances. We accept no liability for any inaccuracy in our Report that results from incomplete or inaccurate information provided by you.

8.4 Care home cooperation

Our assessments are conducted on private premises. Whilst we use professional judgement and reasonable skill in conducting all assessments, the cooperation of care home staff and management affects the information available to us. We cannot guarantee that all relevant information will be disclosed during a visit.

8.5 No guarantee of outcome

CareBlueprint Associates Ltd takes every reasonable step and applies genuine professional expertise in the best interests of every client. However, we are an advisory service and cannot control the actions, standards, or behaviour of any care home. We accept no responsibility or liability for the outcomes of any placement decision, however that decision was influenced by our Report.

We take our professional responsibilities seriously and bring genuine expertise and care to every assessment. However, our Reports are professional opinions to support your decision - not guarantees of outcome. The decision to place your Loved One in any care home is yours alone, informed by our assessment alongside other factors including your own observations and professional advice from other sources.

9. Intellectual Property and Use of Reports

9.1 Ownership

All Reports, written assessments, audio summaries, methodologies, frameworks, and other materials produced by CareBlueprint Associates Ltd are and remain the exclusive intellectual property of CareBlueprint Associates Ltd. This includes all content regardless of the format in which it is delivered.

9.2 Personal use licence

Upon payment of the Assessment Fee, we grant you a non-exclusive, non-transferable, personal licence to use your Report for the following purposes only:

To inform your own personal decision-making regarding the care home placement of your Loved One

To share with immediate family members directly involved in the care placement decision

To share with professional advisers acting on your behalf, such as solicitors, independent financial advisers, or independent social workers, strictly for the purpose of supporting your placement decision

9.3 Prohibited uses

You may not, without our prior written consent:

Publish, distribute, or share our Report publicly, including on social media, review platforms, or any public-facing website

Use our Report in any legal proceedings against a care home or any third party without first obtaining our written consent

Reproduce, copy, or adapt our Report for any commercial purpose

Remove or alter any branding, copyright notices, or professional attributions from our Report

We reserve the right to pursue legal action for any unauthorised use of our intellectual property.

10. Safeguarding Obligations

Our assessors are experienced social care professionals with professional obligations in relation to the safeguarding of vulnerable adults. If, in the course of conducting an assessment or monitoring visit, we identify or reasonably suspect a safeguarding concern relating to any resident of a care home - including but not limited to your Loved One - we may be required to make a referral to the relevant local authority safeguarding team or other statutory body.

We will always endeavour to inform you before making a safeguarding referral, unless doing so would place any individual at further risk or would be contrary to the guidance of the relevant authority.

Making a safeguarding referral does not constitute a breach of our confidentiality obligations to you. Our duty to safeguard vulnerable individuals takes precedence over our contractual obligations in all circumstances.

We will not be liable for any loss or inconvenience arising from a safeguarding referral made in good faith in accordance with our professional obligations.

11. Confidentiality

We treat all information shared with us in the course of providing our services as strictly confidential. We will not disclose your personal information or information about your Loved One to any third party except:

As described in our Privacy Policy at www.careblueprint.co.uk

Where required by law or by a regulatory body

Where required for the fulfillment of our safeguarding obligations as described in Section 10

Where we engage licensed healthcare professionals to support an assessment, in which case we will share only the minimum information necessary

Where you have given your explicit consent

Our confidentiality obligations do not prevent us from using anonymised, non-identifiable insights derived from our assessments for the purposes of professional development, service improvement, or general sector commentary. No information that could identify you or your Loved One will ever be used for this purpose without your explicit consent.

12. Limitation of Liability

12.1 Our liability to you

Nothing in these Terms limits or excludes our liability for:

Death or personal injury caused by our negligence

Fraud or fraudulent misrepresentation

Any other liability that cannot be excluded or limited by English law

Subject to the above, our total liability to you - whether in contract, tort, breach of statutory duty, or otherwise - arising under or in connection with these Terms shall not exceed the total Assessment Fee paid by you for the specific service giving rise to the claim.

12.2 Exclusion of consequential loss

To the fullest extent permitted by law, we exclude all liability for:

Any indirect or consequential loss or damage

Loss of profit, revenue, or anticipated savings

Any loss arising from decisions made on the basis of our Report, including any decision to place or not to place your Loved One in a particular care home

Any loss arising from changes to a care home's standards, staffing, or management after the date of our assessment visit

Any loss arising from incomplete or inaccurate information provided by you

12.3 Advisory service limitation

As an advisory service, we provide informed professional opinion to support your decision-making. We are not responsible for the final placement decision, which rests with you alone. Our liability is limited accordingly.

12.4 Third party services

We accept no liability for the acts, omissions, or standards of any care home, and no liability for the performance of any third party platform used in the delivery of our service, including Stripe, Calendly, and MailerLite.

13. Complaints Procedure

We are committed to providing a professional, high-quality service. If you are unhappy with any aspect of our service, we want to hear from you.

13.1 How to make a complaint

Please submit all complaints in writing by email to info@careblueprint.co.uk with the subject line "Formal Complaint". Please include:

Your full name and contact details

A clear description of the nature of your complaint

The outcome you are seeking

Any relevant supporting information or documentation

13.2 How we will respond

Acknowledgement

We will acknowledge receipt of your complaint within two Working Days.

Investigation

We will investigate your complaint thoroughly and fairly, reviewing all relevant information and communications.

Response

We will provide a full written response to your complaint within five Working Days of acknowledgement, setting out our findings and any action we propose to take.

Resolution

Where we find that your complaint is justified, we will take appropriate remedial action, which may include a partial or full refund, an additional assessment visit, or other remedy at our discretion.

13.3 Escalation

If you are not satisfied with our response to your complaint, you may seek independent mediation or pursue the matter through the courts in accordance with Section 15 of these Terms.

14. Force Majeure

We will not be in breach of these Terms, nor liable for any delay or failure in performance, where such delay or failure results from events or circumstances beyond our reasonable control. These include but are not limited to:

Pandemic or public health emergency

Natural disaster, severe weather, or other act of God

Government-imposed restrictions on movement or public access

Sudden closure or inaccessibility of a care home for reasons outside our control

Failure of third party technology platforms essential to service delivery

In the event of a force majeure situation, we will:

Notify you as soon as reasonably practicable, explaining the nature and anticipated duration of the delay

Use our best professional judgement to identify an alternative means of delivering the service where reasonably possible, including a remote assessment as described in Section 7.3

Discuss your options with you honestly and without delay, including the option to cancel and receive a full or partial refund where appropriate

Our aim in any force majeure situation is to find the best available solution in your Loved One's interests. We will never simply cancel a service without first exploring every reasonable alternative.

14. Governing Law and Dispute Resolution

15.1 Governing law

These Terms and Conditions and any dispute or claim arising out of or in connection with them — whether contractual or non-contractual — shall be governed by and construed in accordance with the laws of England and Wales.

15.2 Jurisdiction

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising out of or in connection with these Terms.

15.3 Mediation before legal proceedings

Before either party commences formal legal proceedings in relation to any dispute arising from these Terms, both parties agree to attempt to resolve the dispute through good faith negotiation. If negotiation does not resolve the dispute within 20 Working Days, either party may propose mediation through a recognised mediation service. Neither party shall unreasonably refuse to participate in mediation.

Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court where necessary to protect their rights.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with your booking confirmation and any written scope agreement, constitute the entire agreement between you and CareBlueprint Associates Ltd with respect to the services commissioned. They supersede all prior discussions, representations, and agreements.

16.2 Variation

We reserve the right to update these Terms and Conditions at any time. Updated Terms will be published on our website with a revised date. Continued use of our services after any update constitutes acceptance of the revised Terms. We will notify existing clients of any material changes by email.

16.3 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

16.4 Waiver

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to enforce that provision or any other provision at a later date.

16.5 No partnership or agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and CareBlueprint Associates Ltd.

16.6 Third party rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999. Your Loved One is not a party to this contract, though we take their interests as the central purpose of our service.

16.7 Notices

All formal notices under these Terms must be in writing and delivered by email to info@careblueprint.co.uk for notices to CareBlueprint Associates Ltd, or to the email address provided by you at the time of booking for notices to you.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

CareBlueprint Associates Ltd

Email: info@careblurprint.co.uk

Post: 424 Wold Road, HU5 5QD