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Nearly two thirds of homes in this study area with verified Google ratings score above 4.0 stars despite carrying a Requires Improvement CQC rating. The Hollies in Leeds holds 429 Google reviews — the highest single-home count in the full study — alongside a Requires Improvement rating.
Hull and Leeds together form the largest study area by CQC classification in this dataset and the one most thoroughly validated — the pilot data collected during the early stages of the study was subject to additional manual checking before the full pipeline was built.
Nearly two thirds of homes in this study area with verified Google ratings score above 4.0 stars despite carrying a Requires Improvement CQC rating. All homes in this area carry a Requires Improvement rating — there are no Inadequate-rated homes in the scored dataset.
CQC rating: Requires Improvement · Critical Information Gap designation
Google score of 4.8 stars from 429 reviews — the highest single-home Google review count in the full study. This is among the most striking cases of a high-volume review base coexisting with a poor regulatory rating in the dataset. The volume of reviews creates a strong impression of consistent quality. The CQC rating tells a different story.
CQC rating: Requires Improvement · Critical Information Gap designation
Google score of 4.9 stars from 9 reviews alongside a Requires Improvement rating. Designated Critical Information Gap under the framework. Mulgrave House Nursing Home holds a Google score of 4.8 stars from 12 reviews, also Requires Improvement and also designated Critical Information Gap.
Additional homes with notable data
Holy Name Community Rehabilitation Centre holds a Google score of 4.2 stars from 63 reviews — the highest Google review count in the Hull dataset — alongside a Requires Improvement rating. Augustus Court in Leeds holds a Carehome.co.uk score of 9.5 from 129 reviews alongside a Requires Improvement rating. Cookridge Court holds a Carehome.co.uk score of 9.8 from 107 reviews, also Requires Improvement.
The Hull and Leeds dataset illustrates that review volume is not evidence of regulatory compliance. The Hollies in Leeds has more Google reviews than any other single home in the study — and a Requires Improvement CQC rating. The number of reviews tells you how many people have shared their experience. It tells you nothing about whether the home currently meets the standards the CQC expects. Always check cqc.org.uk before making any placement decision.
The full Hull and Leeds city report contains every home in the scored dataset with its complete three-score breakdown, ranked by Transparency Score.